Term and Conditions

1. Website Use

1.1 Eligibility

Our website is intended for users who are at least 18 years old or accessing with parental/guardian supervision. By using our site, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated means to access our site without permission

2. Products and Services

2.1 Product Descriptions

We strive to accurately display the colors, features, and details of our products (Dresses, Pants, Shorts, Skirts, Sweatshirts, and Tops). However, actual colors may vary slightly due to monitor settings, and product descriptions are subject to change without notice.

2.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue products at any time without notice.

2.3 Hygiene Considerations

For hygiene reasons, certain items (swimwear, lingerie, and intimate apparel) cannot be returned unless faulty. This policy extends to similar items in our main collections.

3. Orders and Payments

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending you an order confirmation email. We reserve the right to refuse any order for any reason.

3.2 Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. Prices are subject to change without notice.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: via DHL or FedEx ($12.95 flat rate), 10-15 business days after shipping
• Free Shipping: via EMS for orders over $50, 15-25 business days after shipping

Note: We do not ship to some Asian countries and remote areas. Delivery times may vary due to location and customs processing.

4.3 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses, customs, or unforeseen circumstances.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if they are:

• Unused and unworn
• In original condition with tags attached
• In original packaging
• Accompanied by proof of purchase

5.2 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected] with your order number
2. Complete the Return Form we provide
3. Wait for approval and return instructions
4. Ship the item to our returns center at: Tops Zone Returns, 3507 Ford Street, Oakland, US 94612

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return is due to our error.

5.4 Exchanges

Exchanges follow the same process as returns. You are responsible for any price difference in exchanged items.

6. Intellectual Property

All content on our website (logos, text, graphics, images) is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

7. Limitation of Liability

Tops Zone shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our maximum liability for any claim related to your purchase is limited to the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site constitutes acceptance of the updated terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of California, USA. Any disputes shall be resolved in the courts located in Alameda County, California.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Address: 3507 Ford Street, Oakland, US 94612